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How to get AWESOME reviews on your Facebook business page

How to add a review to a Facebook business pageThe kids are playing backyard cricket, and after wrangling lots of odd jobs around the house, you’ve finally got 10 minutes to sit and relax.

Aaahhhhh…..

It’s so peaceful.

THUMP, SMASH.

“Muuuummmmm. Daaaaaddddddd.”

The quiet is over and now you need a tradie to fix the shattered window as well.

How do you choose who to call?

The Value Of Reviews On Your Facebook Business Page

At times like these, people turn first to businesses they’ve hired before or seek recommendations from their friends and family.

They want someone they know, like and trust.

When they don’t have an existing relationship with a business that offers the product or service they want, the next best option for reducing the risk of unsatisfactory work or poor customer service is to turn to the people they trust for their suggestions.

This is where by having reviews and testimonials readily accessible for potential clients, business owners can increase the likelihood they get hired. The reviews act as social proof and increase your trustworthiness.

The beauty of your Facebook business page is it will tell your potential customers which of their friends like your page (if any) and show them the reviews your business has received.

No more searching required.

(Don’t forget to link your business page and personal profile, in case they can only remember your name.)

How To Get Awesome Reviews On Facebook

Occasionally, a customer will know exactly what they want to say in their review but more often than not you’ll get:

“Sure but what should I say?”

This is your opportunity to guide them in writing a really powerful review. One that demonstrates your value in solving their problem.

Have your customer to respond to the following questions in their answer:

  1. What was the problem and how did they feel about it?
  2. What was it like dealing with you?
  3. What was the result and how do they feel now?

The more specific the details of the review, the more confident a potential customer will feel that not only is the review genuine but also that they can trust the product or service you provide will more than satisfy their needs.

Consider these example reviews:

1. “Company ABC did a great job of fixing our broken window. Thanks guys.”

2. “When the kids smashed the back window I was really worried our new puppy, Pretzel, would cut himself trying to escape outside. I called Company XYZ and they came around that afternoon, exactly as promised (what a nice change). Jack did a great job, cleaned up once finished and was really friendly. Now I can relax knowing the window is fixed and Pretzel is safely inside.” 

Which review would you be impressed by? Which company would you call?

How To Complete A Review On A Facebook Business Page Using An iPhone 

1. Tap on the Facebook icon to open the app.

Open Facebook app iPhone

2. Tap on the ‘magnifying glass’ icon to open search then begin typing the page name of the business you wish to review. The page will appear in the suggested results. Tap to open the page.

3. Once the page opens, swipe the screen from bottom to top to scroll down to the review area.

Search for the Facebook business page iPhone

4. Tap on the star that indicates the rating you wish to give the business out of five.

Give a star rating iPhone

5. Write your review and when finished tap on ‘done.’

Write review for business page iPhone

How To Complete A Review On A Facebook Business Page Using An Android Device

1. Tap on the Facebook icon to open the app.

Open Facebook App

2. Tap on the ‘magnifying glass’ icon to open search then begin typing the page name of the business you wish to review. The page will appear in the suggested results. Tap to open the page.

3. Once the page opens, swipe the screen from bottom to top to scroll down to the review area.

Search for the Facebook business page

4. Tap on the star that indicates the rating you wish to give the business out of five.

Give a star rating

5. Write your review and when finished tap on ‘done.’

Type in comments

Take Action

It’s great to know these tips and tricks but unless you take action, you won’t reap the rewards.

Go ask for your first review then once you’ve received it share in the comments below.

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