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Tag Archives: IT support

Don’t Make Me Angry: Customer Service 101

Some of my beautiful readers, possibly including you, have reported this website coming up with ‘502 Bad Gateway nginx’ errors. Being the tech expert I am *cough* *cough*I googled the error to see if I could fix the problem myself.

Having had my ego crushed when I worked out I might as well have been reading the solution in Hungarian (I know English and a tiny bit of Italian a best) I decided it was best to get some real IT support. Unfortunately Moss from The IT Crowd wasn’t available.

This is where the customer service lesson begins. Continue Reading